No Return / No Refund Policy

• Returns and refunds are not applicable once the product has been delivered successfully.

Damaged Product Policy

• If you receive a damaged product, you must report it within 24 hours of delivery.
• A clear, uninterrupted video of the package opening (showing the damaged product) is mandatory for verification.
• Claims without a proper opening video will not be accepted.

Resolution

Once verified, we will:

• Replace the damaged product or
• Provide an appropriate resolution at our discretion

Henzy reserves the right to accept or reject damage claims after review.